Nova

Exchange & Return Policy

We always aim to give the best for you. Should you experience a sudden change of mind from your purchase, let us walk you through our Policy together!

 How do I return/exchange?

Online 

1. Click the link here
2. Enter your order number and email address to start.
3. Follow the instructions and select the items you want to return
4. Once your request is approved, you will get a confirmation email with shipping guidelines 

 

What items are returnable?

1. Item(s) must be exchanged or returned within 7 days from date of received enclosed with (i) original receipt, (ii) attached original tags and (iii) any related accessories included.
2. Item(s) must be exchanged or returned in original condition – unworn, unwashed and with original attached tags.

Matakh reserves the right to refuse your request if any of the above is not followed and fulfilled.

 

What items are non-refundable?

The following items cannot be returned:

1. Discount Items
2. Sales items

 

The item I received is damaged. Help!

If the purchased product is faulty, reach out to us at customerservicematakh@gmail.com within 10 days from date of received.

 

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants that are subject to our stocks availability. Once the exchange request is approved, the replaced item(s) will be shipped to you.

If your exchanged item(s) is/are of greater value than the original item, you will be charged for the price difference. However, if your exchanged item(s) is/are of lesser value, no refunds will be credited for the difference.

 

What are the refund options?

Cash refund is strictly not available, but you may return any products in exchange for Store Credit in full amount within 7 days from receiving the items.

Kindly note that your refund in Store Credit is not inclusive of the shipping cost.

 

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Matakh HQ

No 10, Jalan Linggis 15/24, Seksyen 15 40200 Shah Alam, Selangor.

 

How soon will I get my Store Credit?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your request. If approved, the Store Credit will be processed within 5 - 7 working days after approval.

 

My question is not addressed…

If you have any concerns regarding exchange or return, reach out to us at customerservicematakh@gmail.com