Shipping & Delivery Policy

SHIPPING & DELIVERY

We don’t want you to wait long! So, we always try our best to prepare and ship out your order our soonest. Our delivery usually takes about:

  • 2-3 working days for Peninsular Malaysia
  • 3-5 working days for Sabah & Sarawak
  • 5-7 working days for Singapore
  • 7-10 working days for International Shipping

 Order made on Saturday and Sunday will be shipped on the following Monday (excluding Public Holidays)

During our peak seasons, shipment may be delayed and slower, but we strive to push the soonest for you!

 Kindly note that shipping processes may take longer than usual during our peak seasons for safety measures.

 How can I check my delivery status?

You will be notified through email once your order is packed and ready to be shipped. This normally takes us within 24 hours. Your tracking number and tracking link will be included in the email for your reference.

 

LOCAL SHIPPING

Peninsular Malaysia: 2-3 business days

Sabah/Sarawak: 3-5 business days

The above estimated days include the time to process your order from our internal team and delivery postage from the courier.

 

INTERNATIONAL SHIPPING

Singapore: 4-7 business days

Worldwide: 5-10 business days

The above estimated days include the time to process your order from our internal team and delivery postage from the courier.

All international orders are subject to their shipping, customs and duty fees which must be paid by the recipient. We advise you to contact your local custom office for up-to-date charges before confirming your order with us.

Any parcel damages during the delivery process by the courier will not be our responsibility.

 

HOW DO I CHECK MY DELIVERY STATUS?

Our customer will receive a tracking number that should be effective for reference within 48 hours.

 

For local customers, you may refer to NinjaVan Tracking System at https://www.ninjavan.co/en-my/tracking

 

For international customers, you may refer to:

SF Express: https://www.sf-international.com/my/en/support/querySupport/waybill

Redly Express: https://www.redlyexpress.com/tracking